Contacting Dell

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Contacting Dell: Dell™ OptiPlex™ GX150 System User's Guide

	Overview		Europe Contact Numbers
	International Dialing Codes		Asia and Other Regions Contact Numbers
	Americas Contact Numbers

Overview

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "International Dialing Codes" provides the various codes required to make long-distance and international calls. "Americas Contact Numbers," "Europe Contact Numbers," and "Asia and Other Regions Contact Numbers" provide local telephone numbers, area codes, toll-free numbers, and e-mail addresses, if applicable, for each department or service available in various countries around the world.

If you are making a direct-dialed call to a location outside of your local telephone service area, determine which codes to use (if any) in "International Dialing Codes," in addition to the local numbers provided in the other sections.

For example, to place an international call from Paris, France, to Bracknell, England, dial the international access code for France followed by the country code for the U.K., the city code for Bracknell, and then the local number as shown in the following illustration:

To place a long-distance call within your own country, use area codes instead of international access codes, country codes, and city codes. For example, to call Paris, France, from Montpellier, France, dial the area code plus the local number as shown in the following illustration:

The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTES: Toll-free numbers are for use only within the country for which they are listed. Area codes are most often used to call long distance within your own country (not internationally)—in other words, when your call originates in the same country you are calling.

Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

International Dialing Codes

Click a listed country to obtain the appropriate contact numbers.

Country (City)	International Access Code	Country Code	City Code
Argentina (Buenos Aires)	00	54	11
Australia (Sydney)	0011	61	2
Austria (Vienna)	900	43	1
Belgium (Brussels)	00	32	2
Brazil	0021	55	51
Brunei	—	673	—
Canada (North York, Ontario)	011	—	Not required
Chile (Santiago)	—	56	2
China (Xiamen)	—	86	592
Czech Republic (Prague)	00	420	2
Denmark (Horsholm)	00	45	Not required
Finland (Helsinki)	990	358	9
France (Paris) (Montpellier)	00	33	(1) (4)
Germany (Langen)	00	49	6103
Hong Kong	001	852	Not required
Ireland (Cherrywood)	16	353	1
Italy (Milan)	00	39	02
Japan (Kawasaki)	001	81	44
Korea (Seoul)	001	82	2
Luxembourg	00	352	—
Macau	—	853	Not required
Malaysia (Penang)	00	60	4
Mexico (Colonia Granada)	00	52	Not required
Netherlands (Amsterdam)	00	31	20
New Zealand	00	64	—
Norway (Lysaker)	00	47	Not required
Poland (Warsaw)	011	48	22
Portugal	00	35	—
Singapore (Singapore)	005	65	Not required
South Africa (Johannesburg)	09/091	27	11
Spain (Madrid)	00	34	91
Sweden (Upplands Vasby)	00	46	8
Switzerland (Geneva)	00	41	22
Taiwan	002	886	—
Thailand	001	66	—
U.K. (Bracknell)	010	44	1344
U.S.A. (Austin, Texas)	011	1	Not required

Americas Contact Numbers

Country (City)	Department Name or Service	Area Code	Local Number or Toll-Free Number
Antigua and Barbuda	General Support		1-800-805-5924
Argentina (Buenos Aires)	Technical Support, Customer Care		toll free: 0800 444 0733
	Sales		toll free: 0810 444 3355
	Tech Support Fax	11	4515-7139
	Customer Care Fax	11	4515-7139
	Website: www.dell.com.ar
Barbados	General Support		1-800-534-3066
Bermuda	General Support		1-800-342-0671
Brazil	Customer Support, Technical Support		toll free: 0800 90 3355
	Technical Support Fax	51	481-5470
	Customer Care Fax	51	481-5480
	Sales		toll free: 0800 90 3390
	Website: www.dell.com/br
Canada (North York, Ontario)	Automated Order-Status System		toll free: 1-800-433-9014
	AutoTech (Automated technical support)		toll free: 1-800-247-9362
	Customer Care (From outside Toronto)		toll free: 1-800-387-5759
	Customer Care (From within Toronto)	416	758-2400
	Customer Technical Support		toll free: 1-800-847-4096
	Sales (Direct sales—from outside Toronto)		toll free: 1-800-387-5752
	Sales (Direct sales—from within Toronto)	416	758-2200
	Sales (Federal government, education, and medical)		toll free: 1-800-567-7542
	Sales (Major accounts)		toll free: 1-800-387-5755
	TechFax		toll free: 1-800-950-1329
Cayman Islands	General Support		1-800-805-7541
Chile (Santiago) NOTE: Customers in Chile call the U.S.A. for sales, customer, and technical assistance	Sales, Customer Support, and Technical Support		toll free: 1230-020-4823
Colombia	General Support		980-9-15-3978
Costa Rica	General Support		800-012-0435
Dominican Republic	General Support		1-800-148-0530
El Salvador	General Support		01-889-753-0777
Guatemala	General Support		1-800-999-0136
Jamaica	General Support (dial from within Jamaica only)		1-800-682-3639
Latin America NOTE: Customers in Latin America call the U.S.A. for sales, customer, and technical assistance.	Customer Technical Support (Austin, Texas, U.S.A.)	512	728-4093
	Customer Service (Austin, Texas, U.S.A.)	512	728-3619
	Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)	512	728-3883
	Sales (Austin, Texas, U.S.A.)	512	728-4397
	SalesFax (Austin, Texas, U.S.A.)	512	728-4600 728-3772
Mexico
	Customer Technical Support		001-877-384-8979 or 001-877-269-3383
	Sales		50-81-8800 or 01-800-888-3355
	Customer Service		001-877-384-8979 or 001-877-269-3383
	Main		50-81-8800 or 01-800-888-3355
Netherlands Antilles	General Support		001-800-882-15194
Nicaragua	General Support		001-800-220-1006
Panama	General Support		001-800-507-0962
Peru	General Support		0800-50-669
Puerto Rico	General Support		800-805-7545
St. Lucia	General Support		1-800-882-1521
Trinidad and Tobago	General Support		1-800-805-8035
U.S.A. (Austin, Texas)	Automated Order-Status System		toll free: 1-800-433-9014
	AutoTech (For portable and desktop computers)		toll free: 1-800-247-9362
	Dell Home and Small Business Group (For portable and desktop computers):
	Customer Technical Support (Return Material Authorization Numbers)		toll free: 1-800-624-9896
	Customer Technical Support (Home sales purchased via www.dell.com)		toll free: 1-877-576-3355
	Customer Service (Credit Return Authorization Numbers)		toll free: 1-800-624-9897
	National Accounts (Systems purchased by established Dell national accounts [have your account number handy] or value-added resellers [VARs]):
	Customer Service and Technical Support (Return Material Authorization Numbers)		toll free: 1-800-822-8965
	Public Americas (Systems purchased by governmental agencies [local, state, or federal], medical institutions, or educational institutions):
	Customer Service and Technical Support (Return Material Authorization Numbers)		toll free: 1-800-234-1490
	Dell Sales		toll free: 1-800-289-3355 toll free: 1-800-879-3355
	Spare Parts Sales		toll free: 1-800-357-3355
	Desktop and Portable Fee-Based Technical Support		toll free: 1-800-433-9005
	Sales (Catalogs)		toll free: 1-800-426-5150
	Fax		toll free: 1-800-727-8320
	TechFax		toll free: 1-800-950-1329
	Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired		toll free: 1-877-DELLTTY (1-877-335-5889)
	Switchboard	512	338-4400
	DellNet™		1-877-dellnet (1-877-335-5638)
U.S. Virgin Islands	General Support		1-877-673-3355
Venezuela	General Support		8001-3605

Europe Contact Numbers

Country (City)	Department Name or Service	Area Code	Local Number or Toll-Free Number
Austria (Vienna) NOTE: Customers in Austria call Langen, Germany for Technical Support and Customer Care.	Switchboard	01	491 040
	Home/Small Business Sales	01	795676-02
	Home/Small Business Sales Fax	01	795676-05
	Home/Small Business Customer Care	01	795676-03
	Preferred Accounts/Corporate Customer Care		0660-8056
	Home/Small Business Technical Support	01	795676-04
	Preferred Accounts/Corporate Technical Support		0660-8779
	Website: support.euro.dell.com
	E-mail: tech_support_central_europe@dell.com
Belgium (Brussels)	Technical Support	02	481 92 88
	Customer Care	02	481 91 19
	Home/Small Business Sales		toll free: 0800 16884
	Corporate Sales	02	481 91 00
	Fax	02	481 92 99
	Switchboard	02	481 91 00
	Website: support.euro.dell.com
	E-mail: tech_be@dell.com
	E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/
Czech Republic (Prague)	Technical Support	02	22 83 27 27
	Customer Care	02	22 83 27 11
	Fax	02	22 83 27 14
	TechFax	02	22 83 27 28
	Switchboard	02	22 83 27 11
	Website: support.euro.dell.com
	E-mail: czech_dell@dell.com
Denmark (Horsholm) NOTE: Customers in Denmark call Sweden for fax technical support.	Technical Support		45170182
	Relational Customer Care		45170184
	Home/Small Business Customer Care		32875505
	Switchboard		45170100
	Fax Technical Support (Upplands Vasby, Sweden)	46	859005594
	Fax Switchboard		45170117
	Website: support.euro.dell.com
	E-mail: den_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com
Finland (Helsinki)	Technical Support	09	253 313 60
	Technical Support Fax	09	253 313 81
	Relational Customer Care	09	253 313 38
	Home/Small Business Customer Care	09	693 791 94
	Fax	09	253 313 99
	Switchboard	09	253 313 00
	Website: support.euro.dell.com
	E-mail: fin_support@dell.com
France (Paris) (Montpellier)	Home and Small Business
	Technical Support	0825	387 270
	Customer Care	0825	823 833
	Fax	0825	004 701
	Fax (Alternative)	04	99 75 40 01
	Switchboard	0825	004 700
	Switchboard (Alternative)	04	99 75 40 00
	Sales	0825	004 700
	Website: support.euro.dell.com
	E-mail: support.euro.dell.com/fr/fr/emaildell/
	Corporate
	Technical Support	0825	004 719
	Customer Care	0825	338 339
	Fax	01	55 94 71 01
	Switchboard	01	55 94 71 00
	Sales	01	55 94 71 00
	Website: support.euro.dell.com
	E-mail: support.euro.dell.com/fr/fr/emaildell/
Germany (Langen)	Technical Support	06103	766-7200
	Home/Small Business Customer Care		0180-5-224400
	Global Segment Customer Care	06103	766-9570
	Preferred Accounts Customer Care	06103	766-9420
	Large Accounts Customer Care	06103	766-9560
	Public Accounts Customer Care	06103	766-9555
	Switchboard	06103	766-7000
	Website: support.euro.dell.com
	E-mail: tech_support_central_europe@dell.com
Ireland (Cherrywood)	Ireland Technical Support	1850	543 543
	UK Technical Support	0870	908 0800
	Ireland Home User Customer Care	01	204 4095
	Ireland Small Business Customer Care	01	204 4444
	Ireland Corporate Customer Care	01	204 4003
	UK Customer Care	0870	906 0010
	Ireland Sales	01	204 4444
	UK Sales	0870	907 4000
	SalesFax	01	204 0144
	Ireland Fax	01	204 5960
	Switchboard	01	204 4444
	Website: support.euro.dell.com
	E-mail: dell_direct_support@dell.com
Italy (Milan)	Home and Small Business
	Technical Support	02	577 826 90
	Customer Care	02	696 821 14
	Fax	02	696 821 13
	Switchboard	02	696 821 11
	Website: support.euro.dell.com
	E-mail: support.euro.dell.com/it/it/emaildell/
	Corporate
	Technical Support	02	577 826 90
	Customer Care	02	577 825 55
	Fax	02	035 30
	Switchboard	02	577 821
	Website: support.euro.dell.com
	E-mail: support.euro.dell.com/it/it/emaildell/
Luxembourg NOTE: Customers in Luxembourg call Belgium for sales, customer, and technical assistance.	Technical Support (Brussels, Belgium)	02	481 92 88
	Home/Small Business Sales (Brussels, Belgium)		toll free: 080016884
	Corporate Sales (Brussels, Belgium)	02	481 91 00
	Customer Care (Brussels, Belgium)	02	481 91 19
	Switchboard (Brussels, Belgium)	02	481 91 00
	Fax (Brussels, Belgium)	02	481 92 99
	Website: support.euro.dell.com
	E-mail: tech_be@dell.com
Netherlands (Amsterdam)	Technical Support	020	581 8838
	Customer Care	020	581 8740
	Home/Small Business Sales		toll free: 0800-0663
	Home/Small Business Sales Fax	020	682 7171
	Corporate Sales	020	581 8818
	Corporate Sales Fax	020	686 8003
	Fax	020	686 8003
	Switchboard	020	581 8818
	Website: support.euro.dell.com
	E-mail: tech_nl@dell.com
Norway (Lysaker) NOTE: Customers in Norway call Sweden for fax technical support.	Technical Support		671 16882
	Relational Customer Care		671 17514
	Home/Small Business Customer Care		231 62298
	Switchboard		671 16800
	Fax Technical Support (Upplands Vasby, Sweden)	00	46 08 590 05 594
	Fax Switchboard		671 16865
	Website: support.euro.dell.com
	E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com
Poland (Warsaw)	Customer Service Phone	22	57 95 700
	Customer Care	22	57 95 999
	Sales	22	57 95 999
	Switchboard	22	57 95 999
	Customer Service Fax	22	57 95 806
	Fax	22	57 95 998
	Website: support.euro.dell.com
	E-mail: pl_support@dell.com
Portugal	Technical Support	35	800 834 077
	Customer Care		800 300 415 or 800 834 075
	Sales		800 300 410 or 800 300 411 or 800 300 412 or 351 214 220 710
	Switchboard	34	917 229 200
	Fax	35	121 424 01 12
	E-mail: support.euro.dell.com/es/es/emaildell/
Spain (Madrid)	Home and Small Business
	Technical Support		902 100 130
	Customer Care		902 118 540
	Sales		902 118 541
	Fax		902 118 539
	Website: support.euro.dell.com
	E-mail: support.euro.dell.com/es/es/emaildell/
	Corporate
	Technical Support		902 100 130
	Customer Care		902 118 546
	Switchboard	91	722 92 00
	Fax	91	722 95 83
	Website: support.euro.dell.com
	E-mail: support.euro.dell.com/es/es/emaildell/
Sweden (Upplands Vasby)	Technical Support	08	590 05 199
	Relational Customer Care	08	590 05 642
	Home/Small Business Customer Care	08	587 70 527
	Fax Technical Support	08	590 05 594
	Sales	08	590 05 185
	Website: support.euro.dell.com
	E-mail: swe_support@dell.com E-mail Support for Latitude™ and Inspiron™: Swe-nbk_kats@dell.com E-mail Support for OptiPlex™ : Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com
Switzerland (Geneva)	Technical Support (Home and Small Business)		0844 811 411
	Technical Support (Corporate)		0844 822 844
	Customer Care (Home and Small Business)		0848 802 202
	Customer Service (Corporate)		0848 821 721
	Switchboard	022	799 01 01
	Fax	022	799 01 90
	Website: support.euro.dell.com
	E-mail for French Speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/
U.K. (Bracknell)	Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])	0870	908 0500
	Technical Support (Direct/PAD and general)	0870	908 0800
	Global Accounts Customer Care	01344	373 186
	Corporate Customer Care	0870	908 0500
	Preferred Accounts (500–5000 employees) Customer Care	01344	373 196
	Central Government Customer Care	01344	373 193
	Local Government Customer Care	01344	373 199
	Home/Small Business Sales	0870	907 4000
	Home/Small Business Customer Care	0870	906 0010
	Corporate/Public Sector Sales	01344	860 456
	Website: support.euro.dell.com
	E-mail: dell_direct_support@dell.com

Asia and Other Regions Contact Numbers

Country (City)	Department Name or Service	Area Code	Local Number or Toll-Free Number
Australia